Terms and Conditions

Welcome to Hi Kōri! Before booking your session or using our facilities, please take a moment to read and understand our terms and conditions. By booking with us, you agree to these terms, which are designed to ensure a safe, enjoyable, and professional experience for everyone.

If you have any questions, feel free to contact us at info@hikoriwellness.com.au.

1. Bookings

Pre-Booking Requirements

All sessions must be booked online in advance
Drop-ins are not permitted
Full payment is required at the time of booking
Session timing ranges from 30 minutes to 70 minutes (double session)
Please arrive 5 minutes early. Late arrivals may result in a shorter session as the finish time will remain unchanged

Cancellations and Rescheduling

Changes must be made at least 24 hours in advance
Late cancellations or no-shows will forfeit the session fee
We do not currently offer refunds; pre-payments can be applied to future bookings
Sessions are non-transferable: Only the person who booked the session may use it. Proof of identity may be required

2. First-Time User Assistance

For further information, please see our First Time User Guide.

If this is your first visit, a staff member will:

Guide you through the correct setup for the sauna, cold plunge, or red light therapy mat
Explain safety procedures and answer any questions
Ensure you’re comfortable before your session begins

For future visits, you can proceed independently or request assistance.

3. Restrictions on Use

Age Requirements

Guests must be 18 years or older to use the space unsupervised
Use is not permitted for anyone under the age of 16, due to health and safety considerations
Guests aged 16–17 may attend only under supervision of a parent or guardian
Hi Kōri reserves the right to request proof of age at any time

Health Restrictions

For your safety, please do not use the facilities if you:

Have a contagious illness
Have significant medical conditions, including but not limited to heart disease, unstable blood pressure, or circulatory issues
If you’re on medication or unsure if these therapies are right for you, we recommend speaking with your healthcare provider before attending
Are pregnant, unless you have written medical clearance confirming it is safe for you to participate

Consult your doctor if you’re on medication or unsure about your suitability for these therapies.

Substance Policy

Avoid alcohol or non-prescription drugs for at least 12 hours prior to your session
Users under the influence will not be allowed to participate

4. Using the Facilities

Hydration Requirements

Water will be provided, but we recommend bringing a water bottle
Sessions may be cancelled if you’re not adequately hydrated

Attire Guidelines

Please wear appropriate swimwear or underwear during your session
Always sit or lie on a clean towel provided or brought with you
No outdoor or dirty shoes are permitted in therapy areas — barefoot, socks, or indoor-only footwear is welcome
We appreciate your help in maintaining a clean, peaceful space for all guests

Hygiene Standards

To honour the space and ensure comfort for all guests, we ask that the following hygiene practices are observed:

Before Arrival:

Please shower at home to remove any lotions, oils, perfumes, or sweat prior to your session

On-Site:

If you have not showered before arriving, you are required to use our on-site shower facilities before beginning your therapy
Avoid applying lotions or oils before entering the cold plunge, red light mat, or infrared sauna

Important:

Showering is mandatory before all therapies
Guests who do not comply may be refused service to protect the hygiene and safety of the space

By booking a session, you agree to uphold these hygiene standards.

Post-Session Responsibilities

To help us maintain a clean and respectful space, we kindly ask that you:

Wipe down all seating areas, the red light mat, and infrared sauna surfaces using the cleaning products provided
Please do not use any personal or external cleaning products, as they may damage the equipment and materials

Food and Beverage Policy

Please avoid eating for at least 2 hours before your session to support comfort and effectiveness
Only sealed water bottles are permitted within the facility
No other food or beverages are allowed in the therapy areas

General Guidelines

Please follow all posted instructions and guidance from staff at all times
Failure to comply may result in your session being ended early, without a refund

5. Acknowledgement of Risk

Your Responsibility

You acknowledge that using Hi Kōri’s facilities involves risks, including potential injury or illness
You agree to use the facilities at your own risk and assume full responsibility for your health and safety

Medical Disclosure

If you have a medical condition, you confirm that your doctor has approved your use of these therapies
Failure to inform staff of any relevant medical conditions or concerns is considered a breach of our terms and conditions, as it may impact your safety and the effectiveness of the therapy

Liability Waiver

Hi Kōri is not liable for any personal injury, health-related issues, or property loss or damage that may occur before, during, or after your session. By booking, you acknowledge and accept full responsibility for your participation.

6. Respecting Equipment and Environment

Handle all equipment with care
Damage due to negligence will result in repair or replacement fees
Maintain cleanliness and dispose of waste properly

7. Privacy Policy

Your personal information is collected for booking and service purposes only and will not be shared without consent.

8. Changes to Terms

Hi Kōri reserves the right to modify these terms at any time. Updated terms will be posted on our website, and we encourage you to review them regularly.

Acknowledgement

By booking or using our services, you confirm that:

You have read, understood, and agreed to these terms and conditions
You accept full responsibility for your participation and actions during your session
You agree to follow all safety and hygiene rules outlined by Hi Kōri
You acknowledge that your participation is voluntary and at your own risk